return policy warranty terms

ORDER TERMS

1. Orders placed on business days between 08:30 and 16:00 will be processed on the same day. Orders received after 16:00 will be handled on the next business day during working hours.

2. The consumer agrees, declares, and undertakes that all information provided to the Company during the order process is complete and accurate, and that they can be contacted via the phone number or e-mail address specified in the order details if necessary.

3. Upon successful completion of the order process, the Company will send a confirmation e-mail to the consumer, informing them that their order has been successfully completed.

4. The Company maintains a limited stock of the products it sells. Depending on stock availability, the shipping date of the ordered product(s) will be notified to the consumer along with the order confirmation e-mail.

5. The O.E.M. (Original Equipment Manufacturer) numbers, brand names, and model names provided on our website are for reference, identification, and informational purposes only. The products are not original products.

PAYMENT

1. Payments for orders placed through this website can be made via Bank or Credit Card. For other payment methods such as bank transfer, the consumer must contact the Company directly via the order e-mail address.

   The order will be considered as received and processed not at the time it is placed, but when the payment amount is successfully blocked on the consumer’s credit card account or received in the Company’s bank account.

RETURN POLICY

1. The consumer has the right to return a product within seven (7) days from the date of receipt, in accordance with the regulations governing distance sales agreements.
   Opened, damaged, or used products, or those with tampered packaging, are not eligible for return.
   If the Company detects any signs of damage, use, or alteration on the product or its packaging, and the product is not in its original condition as delivered, the Company reserves the right to refuse the return and reimbursement.

2. The consumer cannot exercise the right of withdrawal for products or services that are instantly performed or delivered electronically.

3. In case of a return or withdrawal, the consumer must return the product complete with all parts and documentation.

4. If the return is accepted, the refund amount (minus a 1 TL return fee, if applicable) will be issued within 10 days.
   The Company is not responsible for any delays caused by the consumer’s bank in reflecting the refunded amount to the consumer’s account.

5. For valid returns that meet the above conditions, return shipping costs will be covered by the Company.

6. Products that are opened, used, or damaged in any way will not be accepted for return.

7. The consumer must return the product in the same condition as delivered and is liable for any loss in commercial value due to use or improper handling.

ORDER CANCELLATION

You may cancel your order before it has been shipped.
You can check the shipment status in the “My Orders” section.

If you wish to cancel your order, please send an e-mail to info@vegayedekparca.com.
Your payment will be refunded within 3 business days.

If the order has already been shipped, you may still cancel it; however, all related shipping costs (both delivery and return) will be deducted from your refund.

CONTRACT DATE & FORCE MAJEURE

The contract date corresponds to the date on which the order is placed: ../../….

Unforeseen circumstances that occur beyond the control of the parties—such as natural disasters, war, acts of terrorism, uprisings, changes in legislation, government seizure, strikes, lockouts, or major disruptions in production or communication facilities—shall be considered force majeure events.

The party affected by the force majeure shall immediately notify the other party in writing.
During the period of force majeure, neither party shall be held responsible for failure or delay in fulfilling their obligations.
If the force majeure condition continues for more than 30 (thirty) days, either party shall have the right to terminate the contract unilaterally.

WEBSITE DISCLAIMER

Our Company shall not be held responsible for any direct, indirect, incidental, special, or consequential losses or damages that may arise from the consumer’s access to or use of this website or any related web content.

RETURN POLICY & WARRANTY TERMS