Shipping and Delivery Policy

1. GENERAL INFORMATION

As VEGA SILICONE HOSE AUTO SPARE PARTS LIMITED COMPANY, we aim to provide our customers with the best shipping and delivery services. This policy provides detailed information about the shipping and delivery processes for the products you order.

2. DELIVERY TIMES

• Products in stock: Ship within 1-3 business days • Products out of stock: Delivery time will be notified to the customer separately • Special order products: 7-15 business days (may vary depending on product specifications) • Delivery time: 1-3 business days after shipment (intra-city and inter-city)

3. SHIPPING FEES

• Shipping fee nationwide: Determined based on the order amount • Free shipping is available for orders over a certain amount • Shipping fees will be displayed to the customer before the order is completed • Special shipping fees may apply for heavy and bulky items

4. DELIVERY TERMS

• The delivery address must be accurate and complete. • The recipient or an authorized person must be present during the delivery. • Identification may be required. • Products must be inspected before receiving. • Damaged or incomplete deliveries must be reported immediately to the shipping company.

5. CARGO COMPANIES

• We work with contracted shipping companies. • The tracking number is sent via SMS and email. • The shipment status can be tracked on the website. • Our company reserves the right to select the shipping company.

6. SPECIAL CIRCUMSTANCES

• Shipments are not made on public holidays. • Weather conditions and natural disasters may affect delivery times. • If the address cannot be found, the shipment will be returned. • Three delivery attempts will be made, after which the shipment will be returned.

7. LIABILITIES

• An additional shipping fee may apply if incorrect address information is provided. • Our company is not responsible for any damage that may occur after the shipment is received. • Our company cannot be held responsible for delays caused by the shipping company. • It is the customer's responsibility to check the product before receiving it.

8. CONTACT

For questions about shipping and delivery:

Phone: 0 (542) 652 83 37

Email: info@vegayedekparca.com

Address: ÇALI MAH. 31.(410) STREET NO: 4 İÇ KAPI NO: 2 NILÜFER/BURSA

This policy is subject to update without prior notice. The current version will always be published on our website.